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Frequently Asked Questions


General

What is Go Organik Box?

Go Organik box is a monthly subscription box service that delivers organic makeup products to your doorstep.

What's inside the box?

Inside Go Organik Box you will find 4-5 organic makeup and makeup related products.

Can I cancel my subscription?

Yes, you can cancel your Go Organik Box subscription at any time via our website. Cancellations must be made before each billing cycle which is the 1st of the month. Cancellations on or after the 1st of the month will take effect for the following month.

Can I skip a month?

No, subcriptions to Go Organik Box are continous you may not skip a month, however you can cancel at any time.

Ingredient/Allergy Information Disclosure

If you have any concerns or allergies to specific ingredients please send us an email to info@goorganikbox.com. We do not issue refunds or take returns on boxes so please make sure to email us about any issues or questions when you sign up.

How can I become a partner/ affiliate?

We are not offering a partner/affiliate program at the moment. However, we are working to offer it in the near future.


Shipping

When do you ship each month?

Domestic Shipping ausually ship out 5-10 business days from the date your payment was received. Prepaid boxes go out 5-10 buisness days from the 3rd of the month. Once boxes have been shipped out they can take another 5-10 business days to be delivered to you if with the U.S. Boxes shipped outside of the U.S. normally ship out within 5-10 business days from the date payment was received. Once boxes have been shipped out Internationally they can take another 5-20 business days to be delivered to you.

How long does it take for my box to arrive?

for domestic: Domestic shipping usually take 2-8 business days. First Class mail takes about 1-3 business days.

How do you ship?

Domestic: USPS Priority

Do you ship worldwide?

Yes we ship domestic and worldwide. International shipping can take anywhere from 2 to 3 weeks to arrive.

What are your international shipping rates?

Shipping rates for Canada $10 & International $15

Is shipping included in the price?

Shipping is included in the $39.95 for shipping orders for subscription boxes only within the U.S. For retail items shipping is FREE on order over $50. On order under $50 there is a shipping flat rate.


Returns/ Refund/ Exchange

Do you have a return policy?

Go Organik Box does not offer refunds, returns, or exchanges once your order has been placed. However, if you receive a damaged item, we will gladly replace it for you with the same item while it's still available once we receive the damaged item back from you. If this happens, you will need to take a picture of the damaged item and send it to us via email to: info@goorganikbox.com.

How can I return my box?

Go Organik Box does not accept box returns.

Do you provide replacements of broken items?

Yes, if you receive a damaged item, we will gladly replace it for you with the same item while it's still available if not with one of an equal or greater value. If this happens, you will need to take a picture of the damaged item and send it to us via email to: info@goorganikbox.com.

I like some of the items in my box, can I return a portion of my box for a refund?

Go Organik Box does not accept returns accepted.

Do you offer exchanges?

No exchanges accepted.


Payment & Billing

What if I have insufficient funds in my account when I am billed/reoccuring?

If an account has insufficient funds and the payment is processed, then the customer is responsible for whatever fees they aquire from their banking institution. If the payment cannot be processed, then the customer will receive an email to update their payment information.

When will I be charged for my purchase?

Payments will be processed at sign-up. All other boxes will be charged on the 1st of every month. The cut-off date will be on the 15th day of each month to receive that month's box. (Example: If you sign-up on January 1st - 15th, you will receive the January box. If you sign-up after the 15th of January, you will receive the February box. Time frames will be different for international subscribers since it takes longer shipping times. Once you have received your first box, you will then be charged on the 1st of every month.

When are recurring subscription purchases billed?

Recurring charges for subscriptions will be billed on the 1st of every month.

What types of currency do you currently accept?

We only accept USD currency

Are there price range variances depending on your country? If so, what are they?

The cost of Go Organik Box is the same for all Countries, $39.95. Shipping cost will vary if located outside of the U.S.

Are taxes included?

No, taxes are not included in the price of the box, taxes will be applied at checkout.


Promotions

Can I apply a promotion code after my order has been placed?

No, Promotion codes have to be used before checkout in order for them to be applied to the current order.

Are any items excluded from promotion codes?

No, promotion codes can be used with any kind of purchase.

How are promotion codes applied?

In the shopping cart there will be a section to the right titled: "Apply Discount Code", enter code in the slot and the "Apply Discount" button.